Shipping
Delivery Protection
If your order arrives damaged or doesn’t arrive at all, here’s how we make it right.
What's Covered
Delivery Protection covers two situations: your frame arriving damaged from courier handling, or your parcel being lost in transit. It is not a general returns policy — see our FAQs for what to do if you've simply changed your mind.
If Your Order Arrives Damaged
We're sorry if this happens — it's uncommon, and we want to fix it quickly. To file a claim:
- Record one continuous, unedited video of the unboxing, starting before the parcel is opened.
- Make sure the video clearly shows the sealed packaging, the opening, and the damage itself.
- Email the video and your order number to mypicasso.pk@gmail.com within 7 days of delivery.
Our team reviews claims personally, usually within 1–2 working days of receiving clear evidence. A continuous, uncut video is required — without it, we're unable to verify and approve a claim.
If Your Order Is Lost
If tracking shows no movement for an extended period, or your delivery window has clearly passed, contact us with your order number and we'll investigate with our shipping partners. Confirmed lost parcels are replaced at no extra cost.
What Happens Next
Once a claim is approved, we send a replacement — not a refund, under our current policy. We'll keep you updated by email throughout.
Still need help?
We're happy to help with anything not covered here.